FAQ

Q: Can I contract some of the integrated program's subsystems, or should I contract all the integrated program's systems
A: some subsystems of the integrated program can be contracted, and it is not required to contract all the systems of the program at once, taking into account the interconnection between the systems, and you can ask for advice from a sales consultant when contracting to provide the optimal solution, which can be, for example, dividing the contract into stages
Q: How can I determine the suitability of the integrated program for my activity before contracting
C: The sales department makes several visits to the client before contracting, the first visit is to identify the client's needs in a working way and the reasons for the client's desire to contract a new program, then one of the application consultants makes a case study visit, in which he discusses the details of the client's work cycle and identify the problems that he is currently facing and for the client cycle to be Presentation and explanation of the client's situation and putting forward ideas and the way in which the solution or the second decision will be made that the integrated program is able to solve the problem facing the client, but after making minor adjustments, these adjustments are studied and presented to the client on the next visit with the presentation of ready-made systems for the integrated program and
Q :What is the company producing the integrated program
A : office software (Office Information Systems Software), an Egyptian Joint Stock Company
Q: who do companies in the kingdom of Saudi Arabia that want to contract the integrated program deal with
A: the exclusive agent for the integrated program in the kingdom of Saudi Arabia is Al-NAHL computer company, based in Abdul Aziz bin Musaid bin halwi Street, Sulaimaniyah district, Riyadh
Q Are there any technical support and training staff in the kingdom of Saudi Arabia
A: yes, all after-sales services of technical support and training are carried out by employees permanently residing in the kingdom of Saudi Arabia
Q: who do companies in Oman and the United Arab Emirates that want to contract the integrated program deal with
A: with office soft Oman, based at Knowledge Oasis Muscat

Q: Are there any technical support and training staff in Oman
A: yes, all after-sales services of technical support and training are carried out by employees permanently residing within the Sultanate of Oman
Q: What is the financial return for technical support
A: technical support for one year is free from the date of supply of the program and is in exchange for a percentage of the sales contract after the free year
Q: How do the customers of the integrated program get the latest versions of it and what is the financial reward for it
A: all versions of the integrated program are free of charge for the customers of the integrated program under the technical support contract and this is stipulated in the technical support contracts
Q: What is the nature of the work that is suitable for working on the integrated program
A: all industrial, commercial and service activities (without hospitals and banks ) and contracting
Q: is the integrated program suitable for small companies
A: the integrated program is suitable for large and medium-sized enterprises and factories
Q: can the integrated program be worked on by a group of companies or factories of different activity using the same copy, or does it require contracting multiple copies
A: the integrated program supports multiple activities on the same version, i.e. it can be applied to a group of different activities on the same version, not multiple copies of each activity
Q: in the case of multiple companies on the same version, is it available for company users to view the data of other companies
A: in case of using one copy of the integrated program for several companies, users of one company cannot view or deal with the data of other companies
Q: can the system managers, in case of applying a single copy of the integrated program, have access to the data of all companies
A: only the system administrator, whether a person or more, can view the data of all companies with special powers that are activated